At Foot Solution, They Go The Extra Mile (G.E.M.)

Note: I am not paid to advertise for Foot Solutions 
but am just sharing a satisfying shopping experience.

Most of the shops were closing for the evening, when I walked into "Foot Solution", a shoe shop.  There were a couple of customers keeping the sales promoter, Ela, very busy; but she welcomed me with a big smile.


I learned later, that besides being a physiotherapist, she multi-task as sales promoter & cashier.

Service with a SMILE

A soft-spoken guy came up to me, offering to get me a pair of selected shoes of my choice.  He suggested that I should get my feet measured to ensure that I got the right size.  He was friendly & tried hard to please.  Unfortunately, he wasn't fluent in his presentation of the features of the shoes which I set eyes on.  In spite of him trying hard at it.  

I had a long day & was not in any particular need for shoes.  

I thought of leaving.

But I stayed because, Mr. Teo, came to save the day, or rather the evening. 

Mr. Teo was very  knowledgeable & speedy in fielding my inquiries.  In between, serving the other customers, Ela chipped in, & joined our discussion.  After completing her sales with the earlier customers, she started to bring, from the store, more shoes for me to try.  I teased her for hiding her shoes from customers.

By then, it was way past closing time.  Yet the whole team, showed no hurry nor hinted on their desire to close.  Instead, their body language & service, conveyed that they were pleased to be able to go the extra mile.

The team that practices "Go the Extra Mile"
(Left) Mr. Ng, (Center) Elle & (Right) Mr. Teo

Elle (Left)

Mr. Teo,  (Right) manager of the outlet

(Center) Yours truly, the happy customer

I left as a happy customer, after buying a pair of shoes, a pair of slippers & a pair of made to measure in-sole & a sizable bill of > $700; but pleased as Punch. 

This team sells without selling!  While
the customer buys even when she had no plan to do so! 

Keep up the good work, folks.

Global Village (24th October 2011)




I've made yet another trip to Hongkong.  Unlike my other frequent trips, this trip is special ... it's to attend my nephew's wedding!!

Besides me, relatives from the 4 corners of the earth are flying to Hongkong to attend the wedding.  A couple of my aunts are here ahead of me.

I'm here for almost 2 weeks before the wedding as I wanted to do "the usuals" ... some shopping, visit the museums, "photo shoot" with my i-phone, rest & relax in the "7 stars hotel" which caters for only one guest (yours truly). 

The said "hotel" is my sister's residence, where my sister anticipates my every whims & immediately sets about providing it.  

Best of all, I simply enjoy every moment of her company.  Not only because she is my sister but because she is the most caring & warm person on earth; who is simply filled with love for those around her.  

"Yes, she is one in a million", & she is real.  

Here's how she looks:

Doesn't she looks elegant & dignified?




Do visit again to "see" a HongKong wedding

Little India

Had some free time a couple of months back.

Decided to wander around Little India.

These are some of  the photos which I shot, whilst there.

 

During my "walkabout, I met a group of students & teachers on their outing with a tour guide.

                     
 The tour guide with his company's advertisement on the Tee that he wore.  Clever

 "Can some one tell me what is this?

 


The guide encouraging one of the students to talk about his experience at Little India

A happy couple giving thanks to the deities
 

2 sisters sharing a blessed meal at the temple

"Xiao Xue, my friend "caught on camera" in front of the dieties

That's yours truly saying thanks

Hi, I've returned from my trip

Hainan Island is beautiful ... it lives up to the nickname of "Haiwaii of the East"

The weather is cool, comfortable with slight breeze throughout our stay.  The temperature ranged between 15 to 18 degrees Centrigrade during our stay.

Am uploading some pictures to share:

Found this seat specially reserved for the elders ... at the airport.  Isn't that heart warming?

My snapshot of a happy woman at the immigration queue.
 
Watch this blog for more interesting photos